Return Policy
For the first 30 days of your purchase you may return the merchandise for a full money back refund, excluding any shipping charges. All returns must meet our guidelines.
Returned or exchanged products must be in brand-new, mint condition, and have all original manufacturers packaging, materials and accessories, including instruction booklets, packing inserts.
Merchandise missing the original Universal Product Code (UPC) cannot be returned. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging.
Securely package the product and include the filled out Return Merchandise Form and a copy of the original invoice.
Ship the parcel back to us freight prepaid. We do not accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance.
Ship to:
RMA Dept
13800 Live Oak Ave
Baldwin Park, CA 91706
Please allow up to 8 business days after we receive the package for your return/exchange/refund to be processed. An email confirmation will be sent to you once the return is processed.
Important Note for international customers: Please mark the item as "VENDOR RETURN" to avoid duties and customs.
Warranty
All products are covered by the manufacturer's warranty.
UXool warranty provides coverage for defects in manufacturing only, and expressly excludes coverage for excessive wear and tear and/or physical/accidental abuse, loss and theft. The warranty is valid only at UXool. Improper repair or warranty service performed by someone other than UXool will void this warranty.
UXool disclaims any liability for consequential or incidental damages, for breach of written or implied warranty of an item, including merchantability or fitness for a particular purpose. Our warranty provides specific legal rights, however, you may have additional rights, which vary from state to state.
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